Client Results
An international manufacturer of vaccines had two primary goals: to reduce sales staff turnover to less than 10% and to increase new hire productivity. The company was using a rigorous, behavioral-event interview system with good results.
Talent Management System
Talent Management Systems
Talent Management Systems need to be built upon a single foundation of factors that are evident and observable in high performers within the organization. By using a common language to describe what good performance looks like, associates are able to focus their efforts toward demonstrating these skills, knowledge and abilities.
An effective Talent Management System has many interrelated processes. These include:
- Selection Systems – targeted toward those factors that are essential for success in a role, or group of roles, and consisting of a multi-staged interview process using behavioral interviewing
- Learning & Development – the training curriculum not only to ensure that the individual is given the opportunity to master the skills, knowledge and abilities of the role, but to ensure that learning is provided to prepare for the future
- Coaching & Counseling – offering actionable feedback to enhance skills and build further capabilities
- Career Development Planning – establishing an annual learning plan for each individual to ensure that potentials are maximized and strengths are fully applied
- Performance Appraisal – providing objective assessment of current performance, including written examples of good performance and areas of developmental need
- Rewards & Recognition – reinforcement, whether this is monetary or intangible, needs to be fully aligned with the goals and performance factors the organization requires to achieve its strategy and objectives
- Succession Planning – reviewing current talent to determine potential for movement into more senior roles. This process should focus on developing one or more contenders for each leader's role in the future
